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Open directly in your browserMedicare SLA
SLA, transfers and hours. Target: 3 SLA.
Open Medicare tool
ACA SLA
SLA, transfers and hours. Target: 2 SLA.
Open ACA tool
Oak Street SLA
SLA, transfers and hours. Target: 0.5 SLA.
Open Oak Street tool
Medicaid Meals SLA
SLA, transfers and hours. Target: 2 SLA.
Open Medicaid Meals tool
Overall report
Overall results, missing hours and transfers, and today’s targets for all campaigns.
Open overall report
Overall & Today
Compare daily and overall performance.
Open comparison tool
Calculations
Open Calculations · PIN required
Attendance checker
Check logins, absences and hours worked.
Open attendance tool · PIN required
Invalid Transfer Tracker
Record invalid transfers and track repeat mistakes.
Open invalid tracker · PIN required
Agent Name Adder
Add agent names and decimal hours to a CSV.
Open name adder
ZIP lookup
Find a ZIP code and check whether it covers New York City.
Open ZIP lookup
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