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AD VIRTUAL SOLUTIONS

QC workspace

Your tools. One place.

Create SLA reports, add agent names and check ZIP codes with the ADVS tools your team uses every day.

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Medicare SLA

Upload an Agent Success CSV to create your Medicare report, with agent names and transfers needed for 3 SLA.

Open Medicare tool

ACA SLA

Upload an Agent Success CSV to create your ACA report, with agent names and transfers needed for 2 SLA.

Open ACA tool

Medicaid Meals SLA

Create a report with a 2 SLA target and 7-hour minimum. Includes names from both Medicare and ACA for temporary campaign moves.

Open Medicaid Meals tool

Overall & Today

Combine two CSVs into one report with ADV agent names, numbers, campaigns, both SLA results and both non-pause times.

Open comparison tool

Agent Name Adder

Add Medicare and ACA agent names and decimal hours to your CSV. Keeps your original row order and time values.

Open name adder

ZIP lookup

Look up a US ZIP code, find its location and check whether it is in one of New York City's five boroughs.

Open ZIP lookup

Keep this link bookmarked. After a tool update is published, refresh the page before starting your next report. Your CSV is processed in your browser.