One history for every agent.
Save reports from Discord, review the reason and campaign, and see when the same mistake happens again.
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Reports & agent history
Pending reports count only after QC confirms them.
| Transfer date | Agent | Campaign | Mistake category | Status | Reference | Lead phone |
|---|
Repeat mistakes
Confirmed invalids grouped by agent, campaign and category. Counts do not represent an invalid-transfer rate.
| Agent | Campaign | Repeated mistake | Confirmed cases | Latest transfer |
|---|
Paste Discord reports
Copy the report text, including the transfer line and the explanation below it. You can paste up to 40 reports together. This importer reads text, not screenshots.
Coaching & follow-up
Record the action taken. The history shows confirmed invalids with transfer dates after the coaching date.
Automatic import from #invalids
Forward a text report into #invalids and it will enter the review queue automatically. The background importer checks every minute, including when this page is closed. Older reports are imported in batches.
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Requires the separate auto-import Worker and Discord bot setup. Replies and standalone mentions are skipped. QC still confirms each campaign and mistake category.
Manual Discord action
Install the ADVS app on your server, then register its message action.
After registration, allow the QC role under Discord Server Settings → Integrations → your ADVS app. The tracker also checks the approved user IDs configured in Cloudflare.
Set this URL in the Discord Developer Portal. QC can then right-click a report → Apps → Save to ADVS Tracker. Each report enters the review queue.