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Open directly in your browserMedicare SLA
Upload an Agent Success CSV to create your Medicare report, with agent names and transfers needed for 3 SLA.
Open Medicare tool
ACA SLA
Upload an Agent Success CSV to create your ACA report, with agent names and transfers needed for 2 SLA.
Open ACA tool
Medicaid Meals SLA
Create a report with a 2 SLA target and 7-hour minimum. Includes names from both Medicare and ACA for temporary campaign moves.
Open Medicaid Meals tool
Agent Name Adder
Add Medicare and ACA agent names and decimal hours to your CSV. Keeps your original row order and time values.
Open name adder
ZIP lookup
Look up a US ZIP code, find its location and check whether it is in one of New York City's five boroughs.
Open ZIP lookup
Keep this link bookmarked. After a tool update is published, refresh the page before starting your next report. Your CSV is processed in your browser.