AD VIRTUAL SOLUTIONS

Medicaid Meals SLA

Upload an Agent Success CSV for Medicaid Meals. The target is 2.0 SLA with a 7-hour minimum of non-pause time, including agents temporarily joining from Medicare or ACA. A 7-hour day at 2.0 SLA is 14 transfers.

Keep existing agent numbers: ADV 001 and ADV A001 identify different agents. Both teams' names are included.

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Export this campaign separately so its hours, transfers and SLA are correct. If your CSV includes a Campaign or Campaign Name column, only Medicaid Meals rows are used.

Reports keep Non Pause, Wrap Up and Pause Time, sort by highest SLA first, calculate transfers missing for 2 SLA using actual hours worked, and show non-pause time still needed to reach 7 hours. Unknown ADVS numbers remain in the report with a blank name and a warning. Your CSV stays in your browser.

Roster updated 29 September 2026 · Medicare and ACA names · Target: 2 transfers per non-pause hour · Minimum: 7 non-pause hours