AD VIRTUAL SOLUTIONS
Overall & Today
Drop your two reports below to create one CSV with ADV agent names, numbers, campaigns, overall SLA, today’s SLA and both non-pause times.
1. Overall report
Your report for the full period you want to compare.
2. Today’s report
Your report filtered to today in your reporting system.
Campaign moves: Select Medicaid Meals for a Meals-only export, even when agents keep their Medicare or ACA numbers. The agent-code option assigns ADV 001 → Medicare and ADV A001 → ACA; use it only when that matches the reports. A campaign column takes priority. Each agent and campaign gets its own row.
Missing reports: Every ADV agent found in either file is kept. Missing values stay blank, not zero. The tool uses the periods in your files; it does not filter dates or add today to the overall total.
Your combined report
| Agent Name | Agent Number | Campaign | Overall SLA | Today SLA | Today Non Pause | Overall Non Pause |
|---|